Refund & Cancellation Policy

Last Updated: January 22, 2026

At Ghar Ka Khana, we strive to provide you with the best homemade food delivery experience. However, we understand that sometimes things may not go as planned. This Refund & Cancellation Policy outlines the terms and conditions for order cancellations and refunds.

1. Order Cancellation

1.1 Cancellation by Customer

You may cancel your order under the following conditions:

1.2 How to Cancel an Order

To cancel an order:

1. Open the Ghar Ka Khana app
2. Go to "My Orders" section
3. Select the order you wish to cancel
4. Tap on "Cancel Order" button
5. Select a reason for cancellation
6. Confirm the cancellation

You can also contact our customer support at noreplay.gkk26@gmail.com or call 8910894306 for assistance.

1.3 Cancellation by Home Chef

In rare cases, a home chef may cancel your order due to:

• Unavailability of ingredients
• Kitchen emergencies
• Health issues
• Inability to fulfill the order for any valid reason

If a home chef cancels your order:

• You will receive a 100% refund
• We will notify you immediately via app notification and SMS
• We may suggest alternative home chefs with similar menus
• Refunds will be processed within 5-7 business days

1.4 Cancellation by Ghar Ka Khana

We reserve the right to cancel orders in the following situations:

• Suspected fraudulent activity
• Technical errors in pricing or order details
• Delivery to restricted areas
• Force majeure events (natural disasters, strikes, etc.)

In such cases, you will receive a full refund.

2. Refund Eligibility

2.1 Eligible for Refund

You are eligible for a refund in the following situations:

• Wrong Order Delivered: If you receive food items different from what you ordered
• Missing Items: If your order is incomplete or items are missing
• Quality Issues: If the food quality is significantly below acceptable standards (requires evidence)
• Hygiene Concerns: If there are verifiable hygiene issues with the delivered food
• Spoiled/Stale Food: If the food is spoiled, stale, or unfit for consumption
• Foreign Objects: If foreign objects are found in the food (requires photo evidence)
• Order Not Delivered: If the order is not delivered at all
• Significant Delay: Delivery delayed by more than 60 minutes beyond the estimated time (subject to review)

2.2 Not Eligible for Refund

Refunds will NOT be provided in the following situations:

• Change of Mind: If you simply change your mind after the order is delivered
• Taste Preferences: Subjective taste preferences (too spicy, too bland, etc.) are not grounds for refund
• Customer Unavailable: If you were not available to receive the order
• Incorrect Address: If the wrong delivery address was provided by you
• Late Cancellation: As per the cancellation timeline policy above
• Minor Variations: Minor variations in appearance from menu photos are not grounds for refund
• Portion Expectations: Differences in expected portion sizes (unless grossly inadequate)

3. Refund Request Process

3.1 How to Request a Refund

To request a refund:

1. Via App:
   • Go to "My Orders" in the app
   • Select the relevant order
   • Tap "Report an Issue" or "Request Refund"
   • Select the issue type
   • Provide a description and upload photos if required
   • Submit the request
2. Via Email:
   • Email noreplay.gkk26@gmail.com
   • Include your Order ID, phone number, and issue description
   • Attach relevant photos as evidence
3. Via Phone:
   • Call 8910894306 (9 AM - 9 PM IST)
   • Have your Order ID ready

3.2 Required Information

When requesting a refund, please provide:

• Order ID: Found in your order confirmation or app
• Issue Description: Clear description of the problem
• Photo Evidence: For quality issues, photos of the problematic food items
• Timestamp: When you noticed the issue

3.3 Investigation Timeline

• Your refund request will be reviewed within 1-3 business days
• We may contact you or the home chef for additional information
• You will be notified of the decision via email and app notification

4. Refund Methods and Timeline

4.1 Refund Methods

Approved refunds will be processed through:

• Original Payment Method: Refund to the same method used for payment (UPI, card, net banking, wallet)
• App Wallet Credits: In some cases, instant credits may be offered to your Ghar Ka Khana wallet (if applicable)

Note: We do not provide cash refunds under any circumstances.

4.2 Refund Timeline

Payment Method	Refund Timeline
UPI	3-5 business days
Debit Card	5-7 business days
Credit Card	5-10 business days
Net Banking	5-7 business days
Digital Wallets	3-5 business days
App Wallet Credits	Instant to 24 hours

Note: Actual refund processing times may vary depending on your bank or payment provider.

5. Partial Refunds

In some cases, a partial refund may be issued:

• Missing Items: Refund for the value of missing items only
• Partial Quality Issues: If only some items have issues, refund for those items
• Late Cancellation: As per the cancellation policy above

6. Disputes

If you disagree with our refund decision:

1. You may request a re-review within 7 days of the decision
2. Provide any additional evidence or explanation
3. Our senior support team will review the case
4. The re-review decision will be final

Contact escalations@gharkakhana.in for dispute resolution.

7. Abuse Prevention

To prevent abuse of our refund policy:

• We monitor refund patterns and may investigate frequent requests
• False claims may result in account suspension
• We reserve the right to refuse refunds if abuse is detected

8. Special Circumstances

8.1 Force Majeure

In cases of natural disasters, civil unrest, pandemics, or other circumstances beyond our control that affect order fulfillment, we will work with you on a case-by-case basis to provide fair resolutions.

8.2 Technical Errors

If a technical error on our platform results in incorrect charges or order issues, we will provide full refunds and may offer additional compensation as goodwill.

9. Contact Us

For refund and cancellation requests or queries:

• Email: noreplay.gkk26@gmail.com
• Phone: 8910894306 (9 AM - 9 PM IST)
• In-App Support: Tap "Help" in the Ghar Ka Khana app
• Escalations: noreplay.gkk26@gmail.com

10. Policy Updates

We may update this Refund & Cancellation Policy from time to time. Changes will be reflected by updating the "Last Updated" date. Continued use of our Services after changes constitutes acceptance of the revised policy.